Before I Die – by Candy Chang

It’s easy to get caught up in the day-to-day and forget what really matters to you. Before I Die is an inspired piece of public art + activism by Candy Chang. It started in New Orleans, and has now gone around… (READ MORE)

“I’m only 6 but…”

I very quickly fell in love with the blog Letters of Note. This is one of my favorite entries: “I am only 6 but I think I can do this job.” 

Be like Ben?

As I consider trying to get more productive, I think a lot about trying to keep a routine. I don’t know if I could keep up with Ben Franklin, though… Benjamin Franklin’s Daily Schedule

“And to me, I leave…”

Every day is built on the day before. That means that every day we inherit the life that was left to us yesterday. That means that every day I am creating the foundation for tomorrow. So what if I took… (READ MORE)

Dopamine and Addiction to Information

I’m hooked on neuropsychology and on learning about biological reasons for our behaviors. This article puts a new spin on my habit of collecting information: You may have heard that dopamine controls the “pleasure” systems of the brain: that dopamine makes you… (READ MORE)

Business Hours as Business Practice

In this one sign I see a great example of two things that really matter to me: setting expectations and customizing your business practices. I’ve found it critical to set expectations for customers, employees, partners – pretty much anyone that… (READ MORE)

Unicorn and Bear Customer Service

To me, customer service is pretty much everything – often overriding cost savings. When I hear friends talking about great service, their stories center on having their concerns heard, being treated personally, and generally feeling like much more than a… (READ MORE)