Business Hours as Business Practice

In this one sign I see a great example of two things that really matter to me: setting expectations and customizing your business practices.I've found it critical to set expectations for customers, employees, partners - pretty much anyone that you're going to be interacting with. I don't have an actual measure for what percentage of complaints stem from "I thought it was going to be this way but I was disappointed" vs. something else, but I'd be willing to bet it's really high.As for customizing your business practices, I believe strongly that some standards make sense (particularly when you have to collaborate with others) but that there's a vast range of "usual" practices which are ripe to be customized to achieve and improved work environment, creative solutions to entrenched problems/impasses, and better service for customers/clients.